Sunerg Assistance – Technical Support

Solar thermal assistance and after-sales service and solar thermal ignitions

Solar thermal assistance and after-sales service

How can we help you?

First name (*)

Last name (*)

Region (*)

Province (*)

Town / City (*)

Address (*)

Email (*)

Mobile number (*)

Sector (*)

System type (*)

Product type (*)

Request type (*)

Request type: Technical support. Commissioning / initial start-up requests for air conditioning systems cannot be submitted using this form.

Model (*)

Serial number (*)

Problem description (optional)

Is a control unit installed? (*)

Attachments

Accepted file formats: JPG, JPEG, PNG and PDF. Maximum 2 MB per file. One file per field: if you need to provide multiple photos or documents, combine them into a single PDF. Before submitting, check that the attachments relate to the selected product.

Invoices or tax receipts for maintenance carried out (optional)

Solar thermal systems: nameplates on the hot water cylinder and solar collectors.

Monobloc heat pump, technical support: nameplates on the system components (buffer tank).

Monobloc heat pump, initial start-up: label showing the serial number.

Water heater: product nameplate, including the serial number for initial start-up.

Air conditioning: include the labels for both the indoor and outdoor units in a single PDF.

Swimming pool heat pump: label showing the serial number.

Photovoltaics: nameplates on the faulty components.

Photos of the required nameplates / labels (*)

Photo of the control unit (*)

Photo of the remote controller / its installation (*)

Photos showing the complete installation (*)

Sunerg Solar Energy invoice or tax receipt (optional)

Di.Co. (Declaration of Conformity) (*)

Photo of the installed Y-strainer (*)

Photo of the installed buffer tank (*)

Photos of the electrical wiring installation (*)

Photo of the display (*)

I consent to the processing of my personal data in accordance with Regulation (EU) 2016/679, as set out in your privacy notice, for the purposes of providing this service.

I give my consent

Customer support contact details

Solar Thermal

Email

assistenza.termico@sunergsolar.com

Photovoltaic

Photovoltaic and Solar Thermal Production

Made in Italy solar energy since 1978

Company Certifications

Assistance

Solar thermal assistance and after-sales service

How can we help you?

Attachments

Customer support contact details

Solar Thermal

Email

Photovoltaic

Email

Phone

Email

Phone

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